Landscaping

Maintaining 1,800 acres of beautiful community spaces for Rossmoor residents

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Service Order Desk

(925) 988-7650

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Email Requests

serviceorder@rossmoor.com

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After Hours Emergency

(925) 988-7899

Landscape Services

The Mutuals and Projects within Rossmoor provide and manage all landscape and tree services, except within private atriums/enclosures and permitted private gardens. Clubhouses, open spaces, the golf course, and other trust property landscapes are managed by the Golden Rain Foundation.

Frequency of Service

Our comprehensive landscape maintenance includes:

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Monthly landscape service including seasonal pruning of shrubs
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Regular debris removal from sidewalks
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Proactive weed management
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Weekly lawn mowing in summer
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Monthly lawn mowing in winter

Note: Special requests for personalized landscaping are not accepted. However, if the landscape around your manor has deteriorated and a repair is needed beyond basic maintenance, please contact your landscape representative to assess the situation.

Plant Replacement

If a plant near your manor has died and needs replacement:

Plant Replacement Request

✉️ Email: plantreplacement@rossmoor.com

Qualification Requirements

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Vacant area must be at least 4-feet by 4-feet
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Area must be currently irrigated
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No pots in the replacement area
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Requests accepted until August 15th
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Replacements occur October through March

Note: Appropriate replacements will be chosen by management to ensure optimal survival and aesthetic consistency.

Irrigation, Maintenance & Pest Issues

For landscape maintenance, irrigation issues, or rodent concerns, contact the Service Order Desk:

Email Request Guidelines

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Include the subject in the title line (e.g., 'irrigation,' 'pruning')
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Include street, entry, building, and unit number
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Be specific and brief with requests
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Submit only one request per issue

⚠️ Important Note

Only requests within standard maintenance parameters are accepted. Personalized pruning or extra services cannot be honored to ensure fairness to all residents.

Tree Maintenance Services

For tree limbs rubbing against buildings or large dead limbs:

View Pruning Requirements

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Cannot remove more than one-third of any tree
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Work is payable by the requesting resident
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Written approval from affected neighbors required
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Must use Rossmoor approved contractors
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Steep fines apply for unauthorized pruning

Application Process

Download and complete the required forms, then submit to:

Mutual Operations Department
800 Rockview Drive
Walnut Creek, CA 94595
C.O. Landscape Manager

Tree Pruning Form

Additional Info

Permits & Representatives

Landscape Representatives

Each Mutual has volunteer Landscape Representatives who serve as liaisons for landscape issues. They work with residents, the landscape department, and Mutual Board members to address concerns.

For your landscape representative's contact information, call the Service Order Desk at 925-988-7650.

Encroachment/Alteration Permits

Some Mutuals may permit residents to encroach onto the common area in order to install a path to a rear door. In order to apply for permission, please visit the alterations page:

Alterations Info

Important Guidelines

Interacting with Staff

Please do not interact directly with gardeners or landscape staff or make special requests. This can be disruptive and may cause issues for staff members. All requests should go through the Service Order Desk.

Carport Servicing

The landscape department does not service or clean leaves from carports, as they are designated as exclusive use common areas.

Special Landscape Requests

Special requests for personalized landscaping are not accepted. This policy ensures equal treatment for all residents and keeps costs minimal. For deteriorated landscapes requiring repair beyond basic maintenance, contact your landscape representative.

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